Customer Service Agent part-time

  • Customer Service
  • szczecin, Poland

Customer Service Agent part-time

Job description

THE VISION


Vortex Support: “Making the world better, one ticket at a time.

One of the most diverse teams in the company, is looking for part-time employees, to boost our ability to help our customers as quickly and efficiently as possible.

It’s a great opportunity for someone who is just at the beginning of their professional journey, wants to work in a friendly team of fellow gamers, and learn the ins and outs of the best cloud gaming platform available today.


DAILY RESPONSIBILITIES IN A NUTSHELL


Providing relevant and courteous customer service in English, German, via e-mail & Chat.

Investigating and attempting to recreate potential issues, as well as reporting any concerns and findings to your Supervisor or development team.



WE OFFER YOU


A unique opportunity to enter a booming industry and to influence the future of digital distribution.

A gamer’s paradise where you will be surrounded by games – living & breathing them!

A competitive salary and great, laid-back work atmosphere in our office based in Szczecin, Poland.

The chance to work in an international environment with exceptional experts.

Access to a health care and sport activities package.

Frequent social activities, and other goodies are a standard.

Free access to our game streaming platform.


Salary PLN 30/hour.

Working hours 15:00 - 21:00, minimum 1 day every week.

Requirements

REQUIRED SKILLS & EXPERIENCE

Very good English skills, especially in writing.

Proficiency (C1 level) in at least one of the following languages: German (Other language skills is a plus)

Willingness to help others, and being openminded, are both a must – otherwise, if you take the occasional

user complaints too personally, you might not enjoy your job.

Ability to work remotely or in the office in weekends.

 

PLUSES

Past experience in a Customer Service role.

Past experience with solving technical issues with games (Windows, Mac OS X and/or Linux).

Being a gamer yourself.